PRIVACY POLICY
We invite you to read this Policy, which explains how your personal data is processed by the companies of ARTESSERE LLC listed in the “Data Controllers and Contact” section below (“ARTESSERE LLC”, “we”, “us”).
INTRODUCTION
It also informs you how you can access and update your personal data and make
certain choices about how your personal data is used, including the right to object to
some of the processing we carry out (including personalized marketing) or, where we
rely on your consent, the right to withdraw that consent. This Policy covers our data
collection activities, including personal data we collect through various online
channels (such as websites, apps, and social networks) and offline channels (such as
points of sale, customer service, and events). It also explains how we collect
information using cookies and related technologies on our websites and in apps.
Certain sections may not apply to you depending on how you provide your personal
data to us or interact with ARTESSERE LLC. Please note that we combine personal
data collected through one channel (e.g., the ARTESSERE LLC website) with
personal data collected through another channel (e.g., an ARTESSERE LLC in-store
event), which may include combining data originally collected by different
ARTESSERE LLC companies. More detailed information about these activities is set
out below.
If we change the way we process your personal data, we will update this Policy and
notify you or seek your consent where appropriate, typically by posting an updated
Policy on our websites. If we make significant changes that materially alter our
privacy practices, we may also notify you by other means, such as sending an email
before the changes take effect. We reserve the right to make changes to our
practices and this Policy at any time. We encourage you to periodically check our
Platforms for any updates or changes to this Policy.
WHAT PERSONAL DATA DO WE COLLECT?
We obtain personal data from or about you from various online and offline sources, including when you: (i) interact with our websites listed on niance.com or mobile sites/applications (together “the Platforms”); (ii) interact with us on our social media pages, chat services, forums, or blogs; (iii) participate in our events and demonstrations, loyalty or other client programs, competitions, promotions, or surveys; or (iv) interact with our customer service. Our products are sold through various authorized retailers. Unless otherwise indicated at the time you provide your personal data, any personal data collected by our wholesale and retail partners is not provided to us, and this Policy does not apply to such data. We collect the following personal data: Information provided by you (e.g., when creating a partnership application on our Platform or registering in other client programs); Contact information (such as your name, phone number (home and/or mobile), email address); Interactions with us (such as correspondence and communication between us and you). We do not knowingly collect information about minors. Information automatically collected from your use of our Platforms, social media pages, or interaction with our online advertisements. We automatically collect the following information: technical information, including your device’s IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, unique device identifiers, and advertising identifiers; and information about your visit, including the URL clickstream to, through, and from our Platforms (including date and time); products you viewed or searched for, the content (and any ads) that you view or interact with, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Some of this information is collected using cookies and related technologies. You are not obliged to provide personal data to access the Platform. You must not provide information about anyone else without their permission.
WHY DO WE NEED YOUR PERSONAL DATA?
We process your personal data for the following reasons:
To fulfill a contract or take steps linked to a contract: This is relevant when you
submit an application for potential cooperation with us. This includes:
sending service-related communications and responding to your inquiries.
Where it is necessary for purposes which are in our or third parties’ legitimate
interests. These interests are:
to allow you to participate in the interactive features of the website;
to ask your opinion or to participate in market research;
to provide you with personalized services, content, targeted communications, and
advertising both on our Platforms and on other selected partner websites, loyalty,
and other client programs. We may do this by linking or combining information we
collect from the various sources and channels described above or by creating
segments based on various factors such as your age and gender or your inferred
interests. We work with data management platform providers to assist with this
process. Some of these activities may involve the use of cookies and other similar
technologies;
to monitor your account (email) to prevent, investigate, and/or report fraud, terrorism,
misrepresentation, security incidents, or crime in accordance with applicable law;
to investigate any complaints received from you or from others about our Platforms
or our products and services;
to monitor the use of our Platforms and use your information to help us monitor,
improve, and protect our products, content, services, and Platforms, both online and
offline, and your experience with us, including through research and demographic
studies; analytics and data cleansing; and measuring the effectiveness of our
advertising campaigns;
to use personal data in connection with legal claims, compliance, regulatory, and
investigative purposes as necessary (including disclosure of such personal data in
connection with legal process or litigation) or to enforce or apply our Terms of Use or
any other agreements; or to protect the rights, property, or safety of ARTESSERE
LLC, our customers, or others;
for our internal corporate reporting purposes.
Where you give us consent:
when you ask us to inform you about cooperation opportunities and our products,
services, promotions, and events by telephone or email or online or via our
applications, or to send you samples, gifts, and rewards in accordance with your
communication preferences and to the extent permitted by applicable laws. This
includes being contacted by any of our group companies for these purposes.
when you give us consent to place cookies and related technologies.
on other occasions where we ask for your consent, for the purpose we explain at the
time.
For purposes which are required by law.
In response to requests by government or law enforcement authorities conducting an
investigation.
DISCLOSURE OF YOUR PERSONAL DATA
In addition to the ARTESSERE LLC companies mentioned in the “Data Controllers &
Contact” section below, we may share your personal data (where permitted in
accordance with applicable data protection laws) with:
authorized distributors for the purposes outlined above;
third parties, where we have your permission to do so (e.g., social network providers,
concierge services, or our wholesale and retail partners). Your personal data will
become subject to the privacy policies of those third parties once shared;
prospective or eventual buyers of our business (if we or substantially all of our assets
are acquired by or merged with a third party, including through bankruptcy);
any law enforcement agency, court, regulatory, government authority, or other third
party where, in our reasonable opinion, this is necessary to comply with a legal or
regulatory obligation or otherwise to enforce or apply our Terms of Use or any other
agreements; or to protect the rights, property, or safety of ARTESSERE LLC, our
customers, or others. This includes exchanging information with other companies
and organizations for the purposes of fraud protection and credit risk reduction; or
our third-party service providers (as well as group companies) who perform services
on our behalf based on our instructions. We do not authorize these parties to use or
disclose the information except as necessary to perform services on our behalf or to
comply with legal requirements. Examples of these parties include companies that
fulfill orders and manage refunds, provide data hosting and support, content
personalization, advertising and marketing services (including digital and
personalized advertising), and data cleansing, management, segmentation, and
analysis.
We also share information with third parties, including social media and search
engine partners:
We aggregate your personal data with the information of other customers, creating a
dataset of information about the use of our Platforms, our products, and other
general, grouped information about our customers and website visitors. Although
this dataset is aggregated and anonymized, meaning it cannot directly identify you
as an individual, it provides valuable insights into the use of our Platforms, and we
will share it with selected third parties. These parties include our group companies.
We also transfer information about you to ad technology providers and our social
media and search engine partners (including Facebook, Google, and Instagram) so
they may recognize your devices and deliver interest-based content and
advertisements. The information can include your name, email, device ID, or other
identifier in encrypted form. The providers often process the information in hashed or
de-identified form. These providers can collect additional information about you,
such as your IP address and information about your browser or operating system;
combine information about you with information from other companies in data
sharing cooperatives in which we participate; and may place or recognize their own
unique cookie on your browser. The third parties that generate these cookies have
their own privacy policies, and we have no access to read or write these cookies.
DATA TRANSFERS
The personal data you provide through our Platforms may be stored on servers in
Switzerland and/or another country in the European zone.
For individuals from Europe and Switzerland, where your personal data is transferred
outside the EU and Switzerland to a group company or service provider in a country
that is not subject to an adequacy decision by the European Commission, we will
take steps to ensure your information is adequately protected, either by EU
Commission or Swiss approved Standard Contractual Clauses, an appropriate
Privacy Shield certification, or through Binding Corporate Rules. To the extent that
the above mechanisms have not been put in place, you consent to these data
transfers by providing us with your personal data and interacting with our Platforms.
DATA RETENTION
Your personal data will be retained for a certain period based on the following criteria: (i) as long as necessary to fulfill the purposes outlined in this Policy; (ii) any
applicable legal requirements; or (iii) any request for deletion from you in applicable situations. Personal data used to provide you with personalized communications and services will be kept for a duration permitted by applicable laws.
COOKIES AND RELATED TECHNOLOGIES
What are cookies?
We use and allow third-party service providers to use cookies, web beacons, and
other similar technologies on our Platforms, social media pages, and
communications. We do this to understand your use of our services, improve your
user experience, and enable personalized features and content; optimize our
advertising and marketing; and to enable third-party advertising companies to assist
us in serving ads specific to your interests across the Internet.
Cookies are small text files that websites send to your computer, mobile device, or
other Internet-connected device to uniquely identify your browser or to store
information or settings in your browser.
Our cookies and what they do:
The cookies we use can be categorized as follows:
Strictly necessary cookies: These cookies are essential for your use of the website
and its features, such as saving selected items to your shopping cart while you
continue to shop and/or navigate to different pages of the website and accessing
secure areas of the website. We must use these cookies for the website to work
properly, whether or not you agree to such cookies being used.
Analytical / Performance cookies: These cookies collect information about how you
use our website and services to improve their performance and develop them
according to the preferences of our customers and visitors. For example, cookies
and web beacons may be used to:
test different designs and ensure a consistent look and feel across our websites;
track and provide trend analysis on how you interact with our websites and
communications;
track errors and measure the effectiveness of our promotional campaigns.
The collected data is generally aggregated to provide trends and usage patterns for
business analysis, site/platform improvement, and performance metrics. Our cookies
or the resulting analysis may also be shared with our business partners. The type of
information collected includes the number of visitors to our websites, the number of
customers who log in, when they visited, for how long, and which areas of our
websites and services, but it is generally not used to identify you individually. We
may also receive similar information about visitors to our partner websites. We use
Google Analytics, run by Google Inc., for this purpose. To opt out of being tracked by
Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
Functionality cookies: These cookies allow the website to remember you to provide
enhanced customized features (e.g., language preferences). These cookies can also
be used to remember changes you have made to text size, fonts, and other parts of
web pages you can customize. The information these cookies collect may be
anonymized, and they cannot track your browsing activity on other websites.
Social media cookies: These cookies are used when you share information using a
social media sharing button or “like” button on the website or interact with us on or
through social networking websites such as Facebook, which may link your use of
our Platforms to targeting/advertising activities. We do not control how these social
networks use cookies. Interactions with these features are governed by the privacy
policy of the company providing it.
Targeting/Advertising cookies: These cookies are used to deliver advertising more
relevant to you and your interests on our websites, our group companies’ websites,
and our partner websites. We carry out targeted advertising to our existing customer
base as well as target other individuals we believe may be interested in our products
and services. They are also used to limit the number of times you see an
advertisement and to help measure the effectiveness of advertising campaigns. They
allow us to understand and evaluate clicks on our ads so we can improve the service
you receive. They are usually placed by advertising networks with our permission.
They remember that you have visited a website, and this information is shared with
other organizations such as advertisers. Advertisers and other third parties (including
the ad networks, ad-serving companies, and other service providers they may use)
may assume that users who interact with or click on a personalized ad or content are
part of the group that the ad or content is directed towards.
To opt out of cookies relating to targeted advertising, you can visit the Digital
Advertising Alliance at http://www.aboutads.info/choices/ or the Network Advertising
Initiative at http://www.networkadvertising.org/choices/. However, this will not stop
you from seeing advertisements altogether – opting out simply means the ads will
not be targeted to you. Please note that many more networks are listed on these
sites than we use on our website.
We use the following third-party advertising cookies on our Platforms:
Company, Description, Cookie Lifespan
Google: GA Audiences cookie allows us to display interest-based advertising on the
web and within apps. Maximum 13 months.
Facebook: Facebook cookie allows us to show you interest-based advertising on the
social network. Maximum 13 months.
Web server logs and web beacons
In conjunction with obtaining information through cookies, our web servers may log
details such as your operating system type, browser type, domain, and other system
settings, as well as the language your system uses and the country and time zone
where your device is located. The web server logs may also record information such
as the address of the web page that referred you to our site and the IP address of the
device you use to connect to the Internet. This information helps us troubleshoot
errors, improve performance, and maintain the security of our Platforms. To control
which web servers collect this information, we may place tags on our web pages
called “web beacons.” These are computer instructions that link web pages to
particular web servers and their cookies. We may also use cookies and similar
technologies (such as web beacons) to determine if an email we sent has been
opened and acted upon, whether our mailing tools are working correctly, or to
measure performance and provide content and ads more relevant to you.
Can I opt out of cookies and similar technologies?
If you do not want to allow cookies at all, or only want to allow certain cookies,
please refer to your browser settings. You can also use your browser settings to
withdraw your consent to our use of cookies at any time and delete cookies that
have already been set. Our system may not recognize Do Not Track requests or
headers from some or all browsers. To find out more about cookies, visit: http://
www.allaboutcookies.org/manage-cookies/. If you reject or disable cookies, certain
website content or functionality may not be available to you.
Because web beacons are part of the content of a web page, you cannot opt out or
refuse them. However, you may be able to disable web beacons in email messages
by not downloading images contained in the messages you receive (this feature
varies depending on the email software used on your personal computer). However,
this may not always disable a web beacon or other similar technologies in the email
message due to specific email software capabilities. For more information, please
refer to the information provided by your email software or service provider. Web
beacons may also be rendered ineffective in some circumstances by opting out of
cookies or changing your cookie settings in your browser.
KEEPING YOUR PERSONAL DATA SECURE
We are committed to protecting the personal data we collect, and keeping your
personal data secure is very important to us. We take steps to ensure that your
personal data is protected against unauthorized or unlawful processing and against
accidental loss, damage, destruction, or disclosure, and we limit access to your
personal data to those who reasonably need access to it to provide products or
services to you.
Any data transmitted from your browser to our Platforms via online forms is secured
via SSL (Secure Socket Layer) technology. SSL is a cryptographic protocol that
ensures data privacy and integrity between two authenticated communicating
parties.
Our Platforms may contain links to and from third-party websites. If you follow a link
to any of these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these policies or
how those third parties may use your personal data. Please check these policies
before you submit any personal data to these websites.
If you create a cooperation application as part of our security procedures, you must
treat such information as confidential and not disclose it to any third party.
YOUR RIGHTS
We strive to provide you with choices regarding the personal data you provide to us.
The following mechanisms give you control over your personal data:
Advertising, marketing, and personalization (offline and online): If you wish to be
notified about our products and services, events, loyalty programs, and other
promotional activities, you can indicate your communication preferences by sending
a message to our email address specified on the website. Some of our activities and
communications may be personalized according to your interests and preferences
(which will be done with your permission, if required by law).
If you wish to stop receiving our marketing communications (and/or opt out of
personalized marketing communications), simply let us know at any time by emailing
the address specified on the website.
Cookies/Similar Technologies and Interest-Based Advertising: You can set your
browser to refuse all or some browser cookies or to alert you when cookies are being
used, or you can use the provided opt-out tools. You also have choices regarding
interest-based advertising.
YOUR PREFERENCES
In accordance with applicable law, you may have the right to ask us for a copy of
your personal data, to correct it, erase or restrict its processing, or to ask us to
transfer some of this personal data to other organizations. You may also have the
right to object to some processing and, where we have asked for your consent to
process your personal data, to withdraw that consent. Where we process your
personal data based on our legitimate interest (as explained above), you also have
the right to object to this. These rights may be limited in some situations – for
example, where we can demonstrate that we have a legal requirement or contractual
obligation to process your personal data. In some instances, this may mean that we
are able to retain your personal data even if you withdraw your consent. In such a
case, we will apply appropriate measures and safeguards to protect your personal
data.